Privacy Policy

Who we are

MonkeyMind is made and operated by WebGrid.Studio. We are responsible for the personal data described here. For anything about your data, email privacy@monkeymind.online.

The short version

MonkeyMind has no tracking, and you never need an account for anything free. Accounts exist only for Premium. If you create one, we keep just your username, scrambled copies of your password and recovery code, and your Premium status. We never ask for your email, and we never sell data. Payments are handled by Paddle, so your card details never reach us. Everything else you do here, including anything you write in Let It Go, stays in your own browser.

What stays in your browser

Sanctuary progress. We remember, for the current visit only, whether you have already seen the Sanctuary, so it does not greet you again on every page. This uses your browser’s session storage and is cleared when you close the tab.

Let It Go. What you type exists only on your screen while you use it. It is never saved or sent anywhere, and it is gone once it has been released.

Practice journeys. Which journey days you have finished, and the wake and sleep times you choose for the Daily rhythm journey, are saved in your browser’s local storage so you can pick up where you left off. They never leave your device. Calendar reminders are a file you add to your own calendar; we do not see them.

Sound and session settings. Your chosen sounds, volumes and timers live in the page while you use it and are not stored.

MonkeyMind sets no cookies unless you sign in. Signing in sets one cookie that keeps you signed in (in the app, the same sign-in key is kept on your device instead). Your browser also remembers your username and whether you have Premium, so Premium works offline. Signing out removes both. The private page we use to edit the Library sets a sign-in cookie too, but only for us when we sign in.

If you create an account

What we keep. Your username; your password and recovery code, stored only as one-way scrambled codes (hashes) that nobody, including us, can turn back into the originals; the date you joined; whether you have Premium and when it renews or ends; and the customer and subscription numbers Paddle gives your purchase, so we can match payments to your account. For each device you sign in on, we keep a scrambled sign-in key and when it was last used, until you sign out or 60 days pass without a visit.

What we never ask for. No email, name, phone number or card details. Pick a username that doesn’t reveal who you are, if you like.

Stopping password guessing. When someone types a wrong password or recovery code, we count it against the username and against a scrambled form of the network address it came from, so repeated guesses can be blocked for a few minutes. These counts are deleted within a day.

Deleting it. You can delete your account at any time from your account page. It is removed straight away, together with every sign-in on every device, and any Premium subscription is cancelled with Paddle so you are never charged again.

Your journey progress, saved sound mixes and settings are not part of your account. They stay on your device and are never uploaded.

Third parties involved

Our web host (Hostinger). Like every website, the server that delivers MonkeyMind keeps standard technical logs, such as IP address, browser type and the pages requested, for security and reliability. These logs are managed by our hosting provider under its own privacy policy. The account details described above are stored in a database on the same hosting.

Payments (Paddle). Premium is sold through Paddle.com, our reseller and Merchant of Record. When you buy Premium, you type your email, card and billing details into Paddle’s own checkout, and Paddle handles them, along with receipts, tax and refunds, under its privacy policy. Paddle tells us only the customer and subscription numbers and whether your subscription is active. Paddle’s checkout loads from Paddle only when you open it.

Google Fonts. Our typefaces are loaded from Google’s font servers, which means your browser contacts Google and shares your IP address and browser details to download them.

Spoken guidance. The guided meditation and the Breathe voice guide use your device’s built-in text-to-speech voices. Depending on your browser, some voices may be processed by your browser or operating system provider. Only our own guidance (such as the meditation script or breathing counts) is spoken, never anything you type.

Links to other sites. Library buttons take you to stores such as Amazon. Some are affiliate links (see our Terms), so when you follow one, the store may set its own cookies to credit the referral. That happens on the store’s site, and once you leave MonkeyMind, that site’s own privacy policy applies.

Former Community accounts

Earlier versions of MonkeyMind had a community forum with sign-up. That feature has been removed. If you created an account then and would like any remaining data deleted, email us from the address you used and we will remove it.

Children

MonkeyMind is not directed at children under 13 and does not knowingly collect data from anyone.

Changes to this policy

If how MonkeyMind works changes, we will update this page. The date at the top always shows the latest version.

Contact

Questions about privacy: privacy@monkeymind.online

See also our Terms & Conditions and Refund Policy.

Note: This privacy policy is provided for informational purposes. You should consult a qualified legal professional before relying on it for compliance purposes.